Full balance transfer to new bank details, 41 hours after the change
- Severity
- Critical
- Recommendation
- Hold and call back
- Profile36 months of history
A retail customer since 2021 who sends one or two outbound transfers a year, always to the same account.
- Account changeDevice and login log
Bank details changed 41 hours before the payout request, from a new device in a country the customer has never logged in from. The change was not confirmed by phone.
- Linked customersAccount graph
The new payout account is already the payout account for two unrelated customers who also changed their details this week.
- TypologyTypology library
Full balance marked urgent, with a request not to call. It matches bank-detail fraud followed by a payout to a mule account.
